Refund Policy – Hayyat Apps LLC

1. Overview

At Hayyat Apps LLC (“we,” “our,” or “us”), customer satisfaction is a priority. This Refund Policy outlines the terms and conditions governing refunds for purchases made through our website hayyatapps.com and related services. We provide digital, project-based, and subscription services that are delivered electronically and often customized for each client.

2. Payment Processors

All transactions are processed securely through Stripe or FastSpring. These trusted payment gateways handle your financial data safely and in compliance with global payment standards. We do not store or access full credit card or bank details on our servers.

• Stripe Privacy Policy
• FastSpring Privacy Policy

3. Refund Eligibility

Refund eligibility depends on the nature of the service purchased, but we aim to be fair and transparent in all cases:

• Custom Projects (Web, App, or Automation Services): We understand that project requirements may evolve. If you decide to cancel or are not fully satisfied, we’ll review the progress and may issue a partial refund for any portion of the project not yet completed, or a full refund in accordance with the specific terms agreed upon at the time of order.
• Prepaid or Upfront Payments: If you cancel a project before work has started, a full refund (minus payment processing fees) will be issued promptly.
• Milestone-Based Projects: Refunds are available for milestones not yet started. For work in progress, we’ll assess the completion stage and may provide a pro-rated refund for uncompleted portions.
• Subscription Services: Subscriptions (e.g., hosting, maintenance, SaaS) can be canceled anytime. Refunds for unused time in the current billing cycle may be considered on a case-by-case basis, especially if service delivery has not yet occurred.

4. Non-Refundable Services

• Completed digital deliverables or software source code.
• Consultation, research, or design hours already rendered.
• Third-party integrations, licenses, or API fees paid on your behalf.
• Domain registrations, hosting fees, or subscription renewals.

5. Refund Request Procedure

To request a refund, please contact our billing team at billing@hayyatapps.com with the following details:

• Your full name and email associated with the order
• Order ID or invoice number
• Reason for refund request

Our team will review your case within 5–7 business days and respond with the outcome. Approved refunds will be processed to your original payment method via Stripe or FastSpring within 7–10 business days.

6. Chargebacks and Payment Disputes

If you encounter an issue, please contact us before initiating a chargeback with your bank or card provider. Unauthorized chargebacks for completed work may result in account suspension and denial of future services. We are committed to resolving disputes quickly and fairly.

7. Partial Refunds or Credit

In some cases, we may offer a partial refund or service credit instead of a full refund. Credits may be used toward future projects or upgrades within 12 months of issuance.

8. Service Cancellations

Clients may cancel active projects or subscriptions at any time. However, no refunds are available for completed work or ongoing billing cycles. Cancellation requests must be submitted in writing to hello@hayyatapps.com.

9. Exceptions

Refunds may be granted at the sole discretion of Hayyat Apps LLC in the following situations:

• Duplicate payment or accidental double charge.
• Technical error preventing service delivery within the agreed timeline.
• Project canceled by Hayyat Apps LLC prior to work commencement.

10. Policy Updates

We may revise this Refund Policy periodically. Updates will be published on this page with a revised “Effective Date.” Continued use of our services after updates indicates acceptance of the new terms.

11. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:

Hayyat Apps LLC
1209 MOUNTAIN ROAD PL NE #7630 Albuquerque, NM 87110, USA
📧 billing@hayyatapps.com | 🌐 hayyatapps.com